The Leasing Consultant’s primary job is to rent apartments, whether it’s to a new prospect or a current resident. The Leasing Consultant will also be required to help maintain the property by assisting the Property Manager or the Assistant Manager, if needed.
CUSTOMER SERVICE RESPONSIBILITIES:
The foundation of our business and our company is our customer! Our prospects and residents. It is expected that Customer service is the priority for all employees. Resident and prospect experience must be 5 star at all times; an above and beyond approach is the only way we manage.
DUTIES AND RESPONSIBILITIES:
Renting apartment homes including generating traffic, responding to telephone and internet leads, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.
Daily property walks and inspections (office, models, vacant, and amenity areas) daily for show-ability and cleanliness.
Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.
Maintain lease files per policy and procedure.
Accurately record traffic from all sources.
Convert minimum of 30% total traffic to leases.
Follow up with prospective residents including a phone call within 24 hours and a minimum of two additional follow up contacts.
Planning and implementing resident functions and events on a monthly basis.
Addressing all resident concerns and creating service requests for the maintenance team to repair any request from residents.
Computer software experience to include MS Word, MS Excel, MS Outlook
Basic understanding of Federal, State and local Fair Housing laws.
High school degree required, college degree preferred.
Granite Management Group invests in our people and will train candidates with no experience if needed. Candidates must be detail oriented and ready and eager to join a fun and innovative team. We pride ourselves on collaboration, training and mentorship. All efforts are group efforts with Granite Management Group.
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Leasing: 1 year (Preferred)
Customer Service: 1 year (Required)
ONESITE: 1 year (Preferred)
Paid time off
Healthcare spending or reimbursement accounts such as HSAs or FSAs
Retirement benefits or accounts
Workplace perks such as food/coffee and flexible work schedules